This is the FIRST time i have ever posted anything on such a forum but due to the service i received from AIR ASIA i thought it was my obligation to WARN all travelers!!!
The service I received from AIR ASIA was Absolutely DISGUSTING!!.
I tried to organize a GLUTEN FREE(no wheat, coeliac disease) meal for my Flights from Australia to England for 3 MONTHS!!(and its still not sorted and i leave on DEC 9! I have made at least 6 or 7 calls to their so called 'Call Centre' and could not get a straight answer what could be arranged and if i would have a meal for a 24HOUR FLIGHT?! Due to their lack of accountability and understanding of a common language ENGLISH, which has been SOOOOO FRUSTRATING!!
It is not uncommon to be put on hold from anywhere from 25mins to 40mins, and I'm sure if i wouldn't have hung up i would still be on HOLD!!!!!!!!!!
Absolutely outrageous CUSTOMER SERVICE is the only way i can explain it!!!
They just won 'Airline of the Year' 2009???????(SURELY A CONSPIRACY!) in the Budget category.........I understand what BUDGET means and what to expect, no leg room etc......but in this Day & Age CUSTOMER SERVICE should be above and beyond how much the TICKET COSTS!! Shouldn't It??? And AIR ASIA does not have a single bit of GOOD SERVICE!!!
I hope i have prevented some people the FRUSTRATION, WASTED TIME & MONEY even after I've PAID for the flight but haven't even BOARDED yet!!!
I cannot understand & believe the experienced i received from a poor airline that is trying to BREAK into a COMPETITIVE market.
DON'T EVEN THINK AIR ASIA!!!!!!!!!!!!!!!!!!!!!!!
Sounds like you are having a frustrating time.
I'm a bit confused by your post as Air Asia don't fly between Australia and England. You can fly from Oz to KL and then KL to England, is that what you are doing? As a budget airline you don't get food as part of your ticket. They have a couple of options of meals you can buy on the flight, and you can book them in advance online when you book your ticket. If you didn't do this when you booked, you can log into the website to see your booking and alter it to buy the food. You also have to pay extra for baggage, which you can do the same way.
I have flown Air Asia many times and they have been fine. No problems with service. They are sometimes late leaving, as are all the budget airlines in Asia. The air stewards always speak excellent English.
The benefit we find to the company is the price. We are flying home to the UK from here with them and it has cost us half the price of flying with another airline. So, in our opinion, it's worth a little extra stress and a little less legroom.
But then people always have different experiences with companies, don't they?
Hope your problems get sorted soon.
I have deleted your duplicate posts on the other forums. Please don't post more than once on a topic.
i flew Air Asia and found their service to be exceptional. My second flight was delayed by a whole day, I was flying from bangkok to KL to melbourne, my frist flight was ok but my second was delayed a day, air asia put me in a nice hotel and fed me and made sure i got back to the airport the next day on time, i actually slept in and they came and woke me up and everuthing, nuthin but good things to say about them
as for the meal thing and service, if u want more service fly with a diff airline and pay more money plain and simple, u get what you pay for
Other than slight delays, I haven't had any problems with them either.
Only flown with them twice on shorter routes (Hong Kong - Bangkok and Phnom Penn - Bangkok) but had no problems at all with those flights. Very good for the price in my experience.
If you find that so disgusting and frustrating, you're going to love travelling!
Other than noticeably less legroom (was a shortish hop - KL to Kuching) we found them to be pretty decent, especially considering the very cheap price. I'm booking flights to Buenos Aries at the mo and would love to have the option of a budget carrier...
I've been flying quite a lot with them the last few months. Nothing to truly complain. As everybody say, you get what you pay for, and they are competitive.
Only one small note of warning. If you book far ahead, they seems to love to change your schedule...and to "forget" to send you an email about this...so always double check the day before you fly...it can help!
Concerning a meal option, they won't provide much option. But I'm sure that if your case can be sustanciate by a doctor letter, they would have no problem to let a passenger bring some food with him. They are low-cost, not inhumane! It's by not offering the full service that they provide the majority a cheap option.
I must say when I flew with Airasia, for such an incredibly budget airline, their service was great! But I have to agree with you on their call cantre. I couldn't understand a word the lady was saying and she couldn't understand me so I really couldn't get the answers I needed!
In response to: Msg #94552
Load of crap. I use them all the time and by choice.
All YOU need to do is prepare. Their website allows you to add on all you need
and change what you want, luggage size, food choice, seat type, location in plane etc. Do your homework first and look after yourself rather than wanting others to do it for you. Why would you need to call their call centre.
Never been late and always first class service on board from the hip hop 'on it' cabin staff. Been Emirates, Ethiad in between and next booking will be back with Air Asia. More fun and less hassle. They ARE good. I describe them as an Asian clone of the best airline business operator in my opinion - Virgin group of companies.
AirAsiaX is stopping all flight to London and Paris from this Spring 2012....fuel and higher landing rights killed those flights!
I've used AirAsia a couple of time already. Company cut cost, which i regretfully have to agree. Yes in terms of price they are very competitive but it term of service there really need to do something about it. I know there are so called 'low cost carrier' but that does not mean service wise. Try call them on their tol free line & you will understand what i mean by poor service.
Their service sucks and you have almost zero chance of talking to an actual person. It's like going somewhere by bus. The only compensation is the price. Overall, the airline is so bad and so cheap that I haven't flown on Air Asia since last week.
I suggest if you want Gluten Free meals, then prepare them yourself. Airlines don't make money (except Southwest who have an exceptional case study business model). You can't expect them to cater to all dietary requirements.