Hi everyone,
My family was one of the unfortunate ones who had a flight out of Heathrow on August 10, 2006, the very day of the announcement of the terrorist plot in the UK. As a result, our Air France flight from London to Paris was cancelled and we took the train instead later that day.
We later contacted Air France to request a refund of this flight and their response was as follows:
"Because your flight was cancelled for reasons beyond the carrier's control, no compensation is provided under European Directive no. 261/2004."
So, what they're essentially saying is sorry we took your money for a flight that never occurred, but tough luck and we don't care.
How can Directive 261/2004 or any legislation allow an airline to keep money for a flight that did not occur regardless of the circumstances? Can anyone advise on any recourse I can take to get a refund or even a credit from Air France? While the money is important, it's also the principle as well in that they took money for an unfilled obiligation.
Any suggestions would be much appreciated. Thank you in advance.
Best Regards,
Steve Young
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