This is a warning to all travelers to Melbourne, Australia. Beware of using your credit card to pay for cab fares. There is a scam operating in Melbourne.
guys why do u need to pay the taxi driver. Why cannot you used a prepaid system where you pay in advance on the internet for the trip. That way you are not dealing with the taxi driver and dealing with the company directly.
You can book your next travel with and pay for your trip in advance. No problems with using your credit card.
Yep Got caught by this too. Noticed the CAB Account Bruns on my credit card account tonight.
At the time that I caught the cab I thought it was pretty weird that the guy couldnt get my credit card to work on this second machine (not the typical eftpos one). Ended up paying on my savings account.
I asked for a receipt as well, but he couldn't give me one from the eftpos machine, so he gave me a handwritten one. He put his taxi number down as 0586 (i assume its not his).
Will be following up with the credit card company and silvertop taxi's tomorrow.
As a retired Melbourne taxi drivers, allow me to put the driver's perspective.
It is true, that frequently the eftpos in taxis does not work. There are geographical reasons for this as well as technology issues. Paper dockets are then the only other way to process card payments. Most taxi drivers try to avoid this, but from the sound of it, some use it as a scam.
I have never heard of the companies mentioned in this thread. And even though I live in Melbourne, and have for more than half a century, could not find them. They are not in the phone book, and I cannot find anyone who has heard of them.
The taxi industry throughout Australia has many problems, most of which can be traced back to the company who owns the taxi paying system. Libel laws prevent me from saying about this company what I really would like to say. Suffice to say, that they add 10%!t(MISSING)o every amount which goes through their terminals Australia wide. Not a bad little income!!
To help the industry as a whole, taxi drivers in particular and not be a contributor to this (objectionable) company, I beg you..... I urge you to.....
PAY CASH IN AUSTRALIAN TAXIS!
Those who have been stung should be able to get the money refunded through their credit card company. Reporting this to the fraud department of a bank and / or the Victorian Police Force fraud department as well as the Victorian Taxi Directorate and the Victorian Taxi Association may also help to stamp out this practice.
Lifey who loved driving taxis
I did report it to the fraud department of my bank and had all the documentation supporting me. The bank investigated the charge and quickly refunded my money and canceled my card. I use cash for most private Taxi rides, but when traveling for work it is much easier to claim on Credit Card for expenses.
Like any service, you hope that the person you hand over your Credit or Eftpos card to will do the right thing with it. Unfortunately their is the odd person who is untrustworthy!
The compnay you are looking for is Arrow Taxis - Yellow Cabs in Arden St North Melbourne
It may be of interest to some, that this has been hi-lited on the news.... again!! and looks like it is finally being confronted.
Let's hope so. Meanwhile.... pay cash!!
All taxis in Melbourne, no matter what company name they carry, nor which company you ring, are part of either Silver Top (the largest) or Yellow Cabs. Those two have swallowed up the *control* of all taxis on the road, though they do not *own* one single car.
Yes I am aware that it did hit the news. The police informed me that it had. Great to hear some people actually say it.
For all who have had fraudulent charges: please report as much info as you can to the local police. This is what I ended up doing and they actually investigated the frauds. The taxi directorate, consumer affairs, etc. etc. did nothing and did not even respond to any of my inquires but the Melbourne Police did.
To conclude my involvement in this mess, a few weeks ago I received a lengthy email from the detective in charge of the investigation. Here is part of what he had to say:
"I wanted to provide you with a response in respect of the outcome of the investigation in relation to your taxi travel here in Melbourne in May, 2008. Victoria Police receive several complaints in relation to the fraudulent use of credit card information over the same period of time. As a result an complex and lengthy investigation has taken place.
It was determined that the deceptions were also being completed by companies who pay individual drivers cash when they present a credit card receipt. These companies are known as brokers and unfortunately they are not well regulated within the state. The processes utilised by the companies allowed for the individual drivers to manipulate receipts submitted.
Victoria Police have worked in conjunction with the Victorian Taxi Directorate to publicise the fraud through the local media and alike. The Victorian Taxi Directorate is currently lobbying the state government to improve the processes of such companies so that the likelihood of an incident such as this occurring again in the future is limited."
Seems to me you have a great police service in Melbourne. I was very impressed with how my issue was handled and how they kept me up to date on the investigation, even though I am all the way over here in Canada.
i know this an old post.. but im currently in melb from adelaide and a cab we used for a 5 bucks trip was charged on our credit card as 55 bucks. thats SO BAD.. they cant DO THAT!! i remembering reading this ages back.. and as soon as i saw $55.05 instead of $5.05 i knew straight away and was going to comment here!
he said his machine didnt work, but clearly it had!
CARRY CASH FOR TAXIS IN MELBOURNE.. DONT GET SCAMMED !! biggest mistake everm on top that he had said his recepe for "declined/not working".. do NOT use cards.. im FUMING!!
I AM EXTREMLY ANGRY AND AM GOING TO RING THE TAXI PLACE NOW.
dont let this happen to you guys!
If you are still in Melbourne, go see the police at the police office in Flinders Street, west of Spencer Street. Best if you can recall the cab company, and even better if you have the receipt. You should always request/accept a receipt.
If you are told that there is nothing they can do, please ask them to record your complaint, so that a record of these abuses becomes established.
A Five dollar fare on a credit card will be charged as $5.60 - this goes to the processing company (Cabcharge) and not to the driver.
If you do know the company of the taxi contact them as well. Please do not be complacent. We are working to stamp this out.
Lifey who is a retired Melbourne taxi driver
I am so glad I did not get stung... wish I had read this before hand. There was one driver who's thing did not work, so we paid cash. He was the only driver who was a native born Australian also.
Glad I came across this thread. This shouldn't just noted in Melbourne but perhaps everywhere. Before guys!
You can share your taxi ride to Melbourne Airport or anywhere around Australia with <snip> . Half the price and save yourself parking hassles 😊
[Edited: 2011 Oct 11 07:18 - Jabe:6222 - No advertising on forums, please]
Paying in cash does seem the most sensible but we rarely travel with much cash anymore. Dave is much better at saving the receipts than I am.