Several problems in DBahn train. I want to get the compensation.
Hello! Please help me with my problem!
In December I have buy the online train ticket at dbahn.de site. The ticket is at the City Night Line train from Dresden to Amsterdam. It is the ticket at couchette car and we plan to sleep all night.
But that night was really awful. At 21:00 in Dresden the attendant of our train car said to as that heating system in our car is broken. It was very cold in the car (outside temperature was about -5 C) and we had to sit at the next sitting car with heating. The attendant said that they will find us warm couchette places in other wagon then we will arrive to Berlin (at 1:00 AM, they connect different wagons together in Berlin). But in Berlin they said that there is no any couchette places and we had to sleep (try to sleep) in very non-comfortable seating places.
At 5 o’clock in the morning the temperature in our seating wagon became very cold too. The heating system at our seating car also broken and we can’t find any warm place in the train!!! About 6 o’clock all passengers were asked to get off the train in Hannover because the train is finally broken. DBahn didn’t give us another train and all passengers had to use 2 connected train to Amsterdam (InterCity trains with sitting places only). As a result we arrive to Amsterdam at 14:01 instead of 10:29!
Summary:
1. It was very cold in the train and I get cold next day.
2. We have paid for couchette places but had to travel in non-comfortable seat places. We have not sleep all night and was “jaded” all next day in Amsterdam.
3. We was 3,5 hours late to Amsterdam!
I want to get the compensation from DBahn for all this inconvenience. Please advice me, what I need to do? I have already fill the special complain form at Hannover station, but I think it’s only about train delay.
I plan to send the letter to the Dbahn office and explain there all the problems. What do you think?
That amount of compensation you advice me to demand?
Thank you!
Reply to this There are regulations which state exactly which percentage of your train ticket you can get refunded in case a train is late. The Dbahn is forced to honour these regulations. 3.5 hours late sounds like you're entitled to a big refund.
The only problem is that it happened in december and right now is the end of january. Proving your seats were wrong, the heating system didn't work and the trains were late might be hard now. Why did you wait so long?
You could still try to send a letter (though dropping by personally will bring results much quicker), though I'm afriad it might be too late now. Good luck!
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