July 20, 2009 Shame on you, Lufthansa. You should be appalled are your company’s surprising lack of customer service. A family vacation that started so wonderfully ended so poorly and your airline is only to blame. Nearly a year ago I made a reservation for my family (my husband, son and I) to fly round-trip between Florence, Italy (FLR) and Washington DC (IAD). Our out-bound flights were no problem. The same cannot be said for the return trip. When I made the reservation, we were scheduled to fly on flight 4079, departing FLR on 7/19 at 6:50 am, with an arrival into Munich at 8:25 am. Our flight to IAD (#414) was scheduled to depart at 9:50 am, with more than enough time to get ourselves and our luggage on the flight. At some point, Lufthansa
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