This weekend just gone, we went for a weekend escape to Orange in central New South Wales. We had a great trip up there going via Bathurst and doing a lap of the Mount Panorama race track. We booked one nights stay at the Ambassador Inn which is part of the Quality Inn chain. What a mistake!! This would have to count as the worst single night accommodation I have ever suffered. The owner/manager was rude and abrupt. He gave the attitude that he was doing us a favour just by letting us stay there. There was NO customer service, no attempt to empathise with guests. I needed some extra pillows to sleep due to a medical condition. When I asked reception for these as there was only one single pillow in the room, and the
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