“What do you mean the rate isn’t available?” I fumed. The balding Spanish man standing behind the desk had just informed us that the reservation I placed on Hertz.com a month earlier couldn’t be processed. “I have a confirmed reservation for 2,464 Euro from June 21 to October 10!” I assured him. “Do you have a print of the reservation?” he inquired through unpracticed English. “No, but I can show you on Hertz.com. Do you have Internet access?” The accelerating pace of my counterattack must have confused him. “Internet?” “Yes, if you have an Internet connection I can login to my Hertz account and show you the confirmed reservation,” I reiterated, while clearly annunciating each word. “No Internet. You call and make a new reservation with an available rate,” the man countered with a grin. Ready
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