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Published: April 16th 2011
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LCCT check-in display
It's clear looking at this photo that you can see the green banner. Compare this to the much smaller TV screen, you won't miss it. However, if you walk to from the side to the TV screen, you will not see the huge banner. Best is that the TV screen information tells you to check the green banner, and then you know the location of the check-in desks. In my earlier blog
April 11: Kuala Lumpur to Singapore, checking out Tune Hotel LCCT, I said about the TV screens and the huge green banner. Next time you are at LCCT, read the TV / LCD displays along with the green banner.
Now, looking back, when you read the TV screens and the green banner, things seem to make sense. But not if you only read one.
I wonder why they have one set of counters labelled "R" and the others "S". There are also various departure areas, the T is for international, while there are P and various others I can't remember. I wonder whether the counters can simply be numbered from 1 to whatever, rather than a code and a number. OK, perhaps if it can be confusing when for example one set of counters end at 15, and then the next set continues at 16 but in another place, and you could easily go to 1 and follow the number to 15, and then discover you need to walk some distance away to go to 16, when the counter for your flight is e.g. 20. So, if in LCCT setting, if your counter is in S5, you go to "S" area to find 5 and
LCCT check-in display
Here, the digital display (on the right, red text) is what travellers are used to when finding out where to check in. The green banner tells you where the counters are. it's probably not that confusing as I first described it. that is much easier to do than searching potentially a huge range of number. That might well be a reason for their way of adding area S - I said adding the area because I had been to LCCT several times, and the "R" area is the place for check-in. R numbers have not changed, except that practically only a third of the counters were being used. So I suspect in the near future, R area will reduce in size and counters reduced in numbers.
Further, what's rather strange is that the baggage scanning machines are located in the entrance to R area. But no such machines found in S area. So, does it mean you don't need to scan your luggages if check-in desk is in the S area? Further, R area has a barrier dividing itself from the rest of the airport, making it an enclosed area. The idea is that only passengers can enter this area. However, anyone can go in. There's an exit on the far side of the enclosure, however, people choose to leave the area whichever exit they like. Remember this is Asia, pragmaticism works better than ruleism.
On that note, I
LCCT check-in display
In this arrangement, if you walk towards the TV from the left side of the passage way, there's a chance you won't see the green banner, and you are drawn to the TV screen much more than the green banner. wonder if installing power points upside down upsets normal consumer behaviour thereby discouraging passers up plugging in their electrical devices to charge. Have a look at the photo here. There are two power points right at this spot in the Coffee Bean, and this particular spot is right next to the walkway. Does turning them upside down discourage people to use it? Now that I ask myself, I think the intention is to 'discourage' cleaners plugging their electrical machine such as floor washers to these sockets. Most assuming, I come to conclude, that a simple relocation of something could influence the level of use. I don't think comparing this to something as simply as eg. marketing a car designed for the USA, being left hand drive, in Malaysia and Singapore. In the UK, Smart brand cars have been very popular, though they are left-hand drive. If something is perceived to be useful / needful for people, people will use it. If the power plugs are installed in a less than useful way, whoever installed them thought that this is likely to also cause people to conclude the such power points will not be useful, or perhaps it even does not
LCCT power point
The power point at the Coffee Bean, installed upside down enter their mind to use them.
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Talking to some friends, I have learnt something rather disturbing. A number of people have commented that Asian people doing business in China have had very bad experience, in essence, being cheated by their mainland counterparts. Either that the mainland counterparts did not pay up in full, changed contract without consent, supplied defective products or something that is deceitful. Many people on holiday to China have also been cheated when buying things in the shops - one said he chose an item himself and gave it to the shop assistant and the latter packed it in ful view of the customer. On later checking, the friend discover his purchase being defective. I am sure many people reading can tell many more of such stories. How they manage to cheat tourists is an art in itself. Another person commented that a China gentleman managed to check in a huge bag, almost of his size. On boarding the plane, he drew the first-class cabin curtain, and put his cargo on the seat, and strapped it with the belt. He then seated himself on the seat behind his cargo. The air crew could speak English but not Mandarin or any of his dialects. And he refused to move. Quite a number of friends said they now do not want to visit China, as they found that in general people in China are rude. Even though queue jumping in AA is not uncommon, the residents in Malaysia tend to be more creative, they pretend they didn't see the existing queue and, in several steps/motion, find themselves involuntarily slotted into the queue right at the front, rather than in the middle or at the back. In China, I was told, the locals are known to crash into the queue, and move/kick/dislodge the people and their luggages. Is this true? I haven't witnessed such myself.
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