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Travellers disgusted by Australian hotels

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Travellers disgusted at Australian hotel standards have found used condoms, pubic hairs and a dirty tampon in their rooms. :: Has this been your experience with Australian hotels?
15 years ago, January 29th 2009 No: 1 Msg: #61709  
Disgruntled guests have been forced to either put up with the mess or book into more expensive hotels, according to News.com.au readers.

Holidaymakers shared their stomach-churning experiences after a British investigation revealed some of their budget hotels were "contaminated with faeces, urine, blood and mould."

Blogger Anna said she ended up in a Canberra hotel room with "pink and black mould in the bathroom", "hair on the bed" and a toilet "stained with urine" on her 10-year wedding anniversary.

"There were cigarette burns and butts in the bed, (a) used condom on the lamp… and a rather attractive load of something left on the shower screen," said Eileen of her stay in a Sydney hotel.

Eileen said she was forced to sleep on the couch as the hotel reception was closed for the night.

"I complained to the manager the next morning but he asked me 'what did I expect for only $150 a night?'"

Comments suggested Sydney hotel standards were particularly poor: One reader discovered pubic hair and a blood stain on their pillow, while another was confronted with a used tampon at the foot of the bed.

So what should you do if you're unlucky enough to find yourself in a dodgy hotel room?

Christopher Zinn, spokesperson for consumer group Choice, says you should complain to the hotel and then to the Australian Hotels Association if you find the room in an unclean state.

"If you've got a dirty room, ask for a clean room. If they dispute that it's a dirty room, you've got to be prepared to move and find somewhere that's clean." he said.

Alternatively, if the hotel is STAR rated you can contact AAA Tourism.

Mr Zinn said there was a standard that had to be maintained, but a lack of regulation of hotel rooms.

"As there aren't many inspections ... it's pretty hard to know how clean they are," he said.


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15 years ago, January 30th 2009 No: 2 Msg: #61720  

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