"Customer Service"
August 30th 2009 Don't bother trying to check into an Italian hotel without a passport. Surely the intrepid reporter didn't commit this rudimentary faux pas? Yes, just last week, I popped up to Lake Maggiore in northern Italy for a couple of nights. I rang the ostello in Verbania to secure a room, arriving at 9pm, just in time for a glass on the terrace. Or so I thought. 'Passport,' says the sour-faced girl behin
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