Since I worked briefly as a front desk clerk in a chain hotel, I thought that I would pass on the lessons that I have learned.
Before moving to the town that I currently live in, I traveled here several times and have stayed at various hotels and never knew any of this. I could have had a lot less headaches had I known all if this!
First Impression is everything! If you haven't made a reservation and you are driving around from chain to chain and the parking lot and front desk area are dirty or in need of repair, chances are that the rooms are, too. European tourists frequently ask to see the room before they commit to renting it. If your first impression makes you leery, do this.
Before Making Reservations: Check the hotel's website and make sure that they have the amenities that you are looking for. Also there are several websites that let customers post reviews of the hotels that they have stayed at. Those travel websites where you can purchase rooms and airline tickets also have reviews as well. Even if you aren't going to use them to book your room, they are a good source for information about the hotels you are looking at.
If you are calling, ask questions that may seem obvious to you. Just because there is a refrigerator and a microwave in the room in the picture, don't assume that all of the rooms have them. The best rooms are pictured on the websites. In this day and age where any picture can be altered, some are practically deceptive! Sometimes the websites are in need of updates so no question is a stupid question.
Consider Any Special Needs: If you are handicapped or diabetic, pay close attention to your needs when reviewing the website or talking to the reservation agent. Just because the hotel has two floors does not mean that it has an elevator so ask. Traveling with someone who has a pet allergy can also be troubling.
Staying at a hotel that does not accept pets does not mean you will be allergen free. I have seen people sneak pets into their room, anyway. Request a room within view of the front desk. It is harder for unscrupulous guest to do this.
If you are traveling with a pet, be honest about it. Most hotels have designated areas where they put pets so you can be accomodated accordingly. Also, you are being considerate of present and future guests who may have severe allergies. If you can't afford the extra pet fee, don't travel with your pet.
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