I can see that this forum has turned into Oz Experience vs Greyhound. I am travel agent in Australia and will give you the same advice on that which I also give to my customers - honest advice.
Greyhound (G)
G is great for those travellers that are on working holiday visas and wish to work while they travel around Australia as it will give them a great flexibility and the fact that it has the most destinations covered into their network around Australia than compared to OzEx.
Also, another great thing about it is that you can get kilometre passes that allow you to backtrack, go up, left and right and can be used all over Australia on G network and that you can also top them up if you run out.
G also, has traveller passes (valid 45 days or 183 days)which allows to travel from selected cities in one direction (eg. syd to cairns or vice versa) which are great for those people that are pressed for time and want to see the main highlights quickly or just planning to do one part of the Australia and are not planning to side or backtrack.
Another thing that separates G from OzEX is that G is only a bus that is for backpackers/tourists and aussies travelling from A - B so do not expect much help on travel queries.
Oz Experience
Oz Experience are for those travellers that has a lot of time to travel that want to see as much as possible (eg. 1 month or more to do the East Coast) and really experience what Oz has to offer. Ok, maybe few things they choose to do will not appeal to everyone, but honestly different things things appeal to different people just make the best out of it most of you guys are here once in your life might as well enjoy it!!!
Also, on OzEx you will meet a lot of fellow travellers whit whom you can swap your experiences and tips on places where to stay longer etc. and possible meet travel buddies.
Also, the drivers are experienced guides that can help book accommodation, tours and more information on places you want to visit (it's like having a travel agency on a bus).
To sum it up with OzEx its all about the experience!
So, these are the differences between G and OzEx in my opinion. I think that any trip/tour should be suited to the type of person is and other factors like travel time, things wanting to see, expectations.
To conclude some pointers about travel agents:
Please note that not most travel agents are paid a wage and commission is only a nice bonus so not all travel agents will sell the most expensive product, but most of us actually try to sell you the most suitable product for your budget and products we believe in!
Also, please remember that we travel and travelled before around the world and that we were in your shoes!
Another one is that there isn't such thing as 'champagne on a beer budget'.
In my career I have come accross to quite a few rude customers the tip is maybe if you would be a lot nicer to us your chances on scoring a discount would be greater. A smile and politness goes a long way!
Hope this helpful to anyone (otherwise I might change my job😊
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