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Beware! Melbourne Cab Scam!

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This is a warning to all travelers to Melbourne, Australia. Beware of using your credit card to pay for cab fares. There is a scam operating in Melbourne.
5 years ago, June 13th 2008 No: 1 Msg: #38444  
N Posts: 5
spouse and I recently returned from a wonderful trip to Australia. Unfortunately we just learned we have been victimized by taxi driver and/or company in Melbourne.

We took a cab ride that cost approx. $10 to the airport from the Comfort Inn and Suites Essendon and used our credit card to pay. The cabbie indicated that his EFTPOS machine was not working and used an old style swipe carbon copy machine to take our information. We received our statement this week and were charged $90.09 for this ride! Also, we have received another charge for a limo service in Australia for a date 2 weeks after we returned to Canada. We have been told that this is not the first time this has happened to cab customers in Melbourne. There has been a number of instances where a 'limo' charge has been applied to a credit card after taking a taxi in Melbourne.

The first charge, for the $90.09 came up on our statement as Black/Yellow Taxis Nth Melbourne AU. Does anyone know which company this is? I have contacted the Yellow Cabs and they say that their charges only come up as Black Cab.

The second charge, for the ride we never took. Comes up as Cab Account Aust Brunswick AU. When we called our credit card company they indicated that this was a limousine company.

We are disputing the charges with our credit card company and have filed a complaint with the Victoria Taxi Directorate.

First of all I want to warn all travelers to Melbourne about this scam (well all people that use taxis for that matter). If you have used your credit card to pay for a cab in Melbourne you should definitely keep an eye on your statements for weird charges or overcharges.

Also, I would like to know if anyone has had a similar situation or if anyone has any more information on this scam. Or if anyone knows which cab company's charges are listed as Black/Yellow Taxis Nth Melbourne.

Thank you and beware!!!
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5 years ago, June 13th 2008 No: 2 Msg: #38448  
Hello Kristy :)

That is awful but a good warning for anyone going to Melbourne. You can pull back the payments cant you? But still very irritating. Can the credit card company block that cab company from taking more payments from your credit card so you wont have to watch out for it all the time.

Mel

PS. I deleted your duplicate post. Please avoid posting duplicates.
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5 years ago, June 13th 2008 No: 3 Msg: #38452  
N Posts: 5
I thought it was diligent to post in more than one forum so all users could see the post.

We have already cancelled our credit card and are disputing the charges through our mastercard company. Reply to this

5 years ago, June 13th 2008 No: 4 Msg: #38453  
So the credit card company wont take back the payment? I though they all do that. When a payment is taken from our credit card we have 6 weeks to pull it back if we want. Reply to this

5 years ago, June 13th 2008 No: 5 Msg: #38505  
I have had a similar thing done in Brisbane, Came up with that taxi company but somewhere in sydney.
I would say the driver has used your numbers to input into the Eftpos machine for 90.09 (your statement should show the time the transaction was carried out) after taking them off the swiped copy, then when he takes his girlfriend out next weekend he gets her a ride in a LImo and hands the driver the swiped copy to fill in.....

Just a guess, but I didnt didnt bother questioning my bill until I read your post, I went back and had a look at my statement and I have been , charged twice for one taxi. BAstardo's, it was months ago so I probably have no claim.. Reply to this

5 years ago, June 16th 2008 No: 6 Msg: #38766  
N Posts: 5
I contacted the hotel and found out it was the Silver Top Taxi Company. I have contacted them and am waiting for a reply.

Our credit card company does not forsee any problems getting our money back - we just have to fill out some paper work.

We took taxis in Perth, Cairns, and Sydney and had no problems. This cab ride was our very LAST ride before we flew home!!! Oh well - lesson learned - will carry cash for taxis from now on! Reply to this

5 years ago, June 16th 2008 No: 7 Msg: #38812  
Did the hotel you were staying at recommend that taxi company?
If so, I hope they will stop recommending them after this.

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5 years ago, June 20th 2008 No: 8 Msg: #39325  
i met a lot of taxi cabs that ask higher fare in
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5 years ago, June 26th 2008 No: 9 Msg: #39922  
N Posts: 2
Hi,

I recently checked my Credit card statement and found a charge from a company called Cab Account Aust Brunswick as well. As I had not been in Melbourne when this charge came through, I checked all my receipts from a trip to Melbourne in April. As this was a work trip, I had to account for all Taxi rides and found that I had no receipt for the amount charged to me. The charge was made on the 20.06.08 as I live in Sydney I questioned the charge and called my bank who are now investigating the charge.

I also decided to check the company name online to see if I could find any contact details for them to call and enquire and perhaps sort it out on my own, but when I searched no contact details came up but I did come across this blog link. After reading this entry I remember a cab ride to the airport when I also was told that the electronic swiper machine wasn't woking and thus he used an old fashion swiper machine. So almost identical stories.

I have reported this to the fraud department at my bank and hopefully this won't happen to others. I have also forwarded on this blog to them so they can see that it has happened to others. Reply to this

5 years ago, June 26th 2008 No: 10 Msg: #39948  
This thread is almost enough to put me off using my credit card.
I have a friend whose credit card was being used by somebody in Romania. She has never been to Romania. Seems like credit card fraud is quite common. Reply to this

5 years ago, August 2nd 2008 No: 11 Msg: #44000  
N Posts: 2
Hi,
I have similar experience to Kristy to share. I took a taxi in Melbourne last month(20/6) and the charge was AUD76.20. However, to my horror when I receive the credit card statement recently, the amount was AUD185.57!! The bill is from the same taxi company as Kristy's, i.e. Black and Yellow Taxis Nth Melbourne. The cabbie also used the old fashion swiper machine.
Further, I was billed two additional charges on the day that I was not in Melbourne, 26/6 and 7/7. On 26/6, it was billed by the same company while the charge on 7/7 came from the Cab Account Aust, Brunswick. Even though I took a taxi ride on 26/6 in Brisbane and paid by credit card, the correct amount has been billed in the same credit card statement. On 7/7, I was in the office and did not use any taxi service at all. I am disputing the charges with my bank and has requested that they cancel my card to ensure that no further charges come through from the two companies. I have also lodged a report on the scam to Consumer Affairs Victoria.

I am sharing this experience to reinforce the fact that this scam is rather widespread and everyone must be careful when using credit cards to pay for taxi rides; especially in Melbourne!
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5 years ago, January 5th 2009 No: 12 Msg: #58994  
Wow. I'm from Melbourne and have never heard of such a scam. (Though I don't often use Taxi's). They probably only use it on travelers because they know it's harder for you to fight it once you've left the country. That's aweful to hear, really disappointing. Good luck with it and thanks for the warning! Reply to this

5 years ago, January 7th 2009 No: 13 Msg: #59207  
N Posts: 2
Hi,
An update on my case: After more than 4 months of disputing with the taxi company, the bank was convinced that I was scammed by them. I disputed 3 items and the bank was convinced that I was overcharged as the receipt submitted by them was tempered with. I only took a trip from city to Dandenong but the driver add the word 'to City' at the end of Dandenong to make it look like I took a round trip. As I was able to submit my own receipt, I could prove that I only took a one way trip. On the other 2 charges, the taxi company tried to submit a receipt already billed in my previous month's credit card stmt while they couldn't submit any receipt at all for Cab Account Aust Brunswick charge. So lesson here is, it is very important to keep a copy of the taxi receipts so that you can prove your case. Reply to this

5 years ago, January 7th 2009 No: 14 Msg: #59209  
Thanks for the tip. I have a bad tendency to throw receipts out and have already had issues with that recently. I wouldn't have thought to keep them whilst traveling. It's good to know that you're getting somewhere though. Reply to this

5 years ago, January 7th 2009 No: 15 Msg: #59212  

I have a bad tendency to throw receipts out and have already had issues with that recently.


Keeping them is certainly a good habit to get into. I have had a few situations where I would have had problems if I had thrown out the paper evidence.

I throw all mine into drawers and boxes. I sometimes fantasise about becomming one of those people who keep all that stuff in neat and tidy folders where they can find what they want in minutes. When I need to find something it can take a couple of frustrating hours, but still not frustrating enough to teach me to be more orderly. Reply to this

5 years ago, January 8th 2009 No: 16 Msg: #59279  
Lol. I know what you mean. At least you have them in the end! Maybe get one of those pointy things you can just stab them onto so they're roughly in date order? Although I would imagine it'd fill up pretty fast. Reply to this

5 years ago, January 8th 2009 No: 17 Msg: #59348  
My parents used to thread theirs on to wire clothes hangers that they had opened out. Whenever they needed some piece of paper they sat in the kitchen surrounded by around 20 of those. And they also had jam jars to keep the money to pay the various bills in, with the name of who it was to be payed to cellotaped to each. I should try to at least practice what they thought me about keeping it all in order. :D Reply to this

5 years ago, January 8th 2009 No: 18 Msg: #59399  
Wow! Talk about organized. I love the old fashiondness of their style though. Reply to this

4 years ago, June 24th 2009 No: 19 Msg: #77479  
kristy31, thank you very much for your very informative report of the scam taxi in Melbourne.

I'm experiencing just the same scam *NOW*.

For only one time taxi ride in 22 April 2009, they charge two times: Black/Yellow Taxis Nth Melbourne AU in May, and Cab Account Aust Brunswick AU on June.

To stop the payment for them, I'm going to consult with may credit cart desk and show them only one receipt of my TAXI ride.


The first charge, for the $90.09 came up on our statement as Black/Yellow Taxis Nth Melbourne AU. Does anyone know which company this is? I have contacted the Yellow Cabs and they say that their charges only come up as Black Cab.

The second charge, for the ride we never took. Comes up as Cab Account Aust Brunswick AU. When we called our credit card company they indicated that this was a limousine company.

Reply to this

4 years ago, September 2nd 2009 No: 20 Msg: #84994  
Sadly this just happened to me as well. I took a cab from the Melbourne airport to Yarraville on August 15. The driver in this case also used the old style swipe device that makes a carbon print of your card #. In my rush to get out of the cab after a long flight, I grabbed the receipt and went inside. Once he was gone I realized that he only gave me a hand written reciept for my expenses but not my copy of the carbon receipt that I signed. The receipt that I have is for $53 and says Silver Top, but the charge showed up on my statement on August 17 as Black And Yellow Taxi North Melbourne. I have not been in a cab since then. Just today, Sept 2, i was charged again but it showed up as Cab Account Aust. My bank says I have to dispute it and if they prove the charge isn't real then they will credit the money back. They don't know how long it will take. Silver Top asked me to send an email to
Who else can I contact? It seems like this has been going on in Melbourne for a long time now. This is so frustrating.
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