Whats Air Asia like? Saftey wise....
Maybe it is just me, but i have flown in Russia with aeroflot and i felt safer on an Airasia flight, To be honest Europe have the toughest restrictions on Air carriers in the world pretty much. So when you are further a field i do not think you can compare as the are different restrictions and lots of people use American carriers and i have heard some story's about them cutting corners. I think if its your time to go then it will happen whether on a plane,bus or crossing the road.
Thx Mike😉
Reply to this On the refund bit, i had no problem. 2 months ago, FAX flight cancelled, they promised refund within one month and they did. ie debit into my card. This done was done at the airport. Another incident, happened to my friend FAX flight cancelled, unable to get connecting on AA, Asked for a retime on the second sector. No problem. This was done at their office. no extra charge. They may have incidental problems on phone requests. Believe they have to inprove this. Cos they sell global, they have to think of a way to handle the global volume.
Their online purchase is bit of a ....problem. This need to be improved.
Do you need to do a safety check physically every landing? Never heard of this. You only need to check when a warning light comes up. and do a proper schedure maintenance. Thats all.
This is not a hit and run airline. You mark my word, this will be the most successful budget airline in asia. There maybe one or two who dont fly them but there are another 100 average people who do. Now that they are penetrating into the China and India markets we dont count it by 100 it will be 1000s....
Reply to this Alan
i must say that your quite sensitive regarding air aisa issu i m just saying when your paying peanuts.....u get monkeys.
Reply to this Hi Wretched
I guess Air Asia must have cost you a great discomfort and inconvenience that you keep on finding all the reason for not using them. Every airline in the world have their pro and cons. It is part and parcel of the airline industries. Perhaps you should consider using others airline in the future to prevent your blood from boiling.
For me, I will still use Air Asia even if their service is not up to par, or their plane overshot a few miles or perhaps their pilots are novice because that is the price you have to pay for using a budget airline.
Regards
Reply to this I am not defensive or sensitive. just want to put things into prospective. To me its not too bad taking their flights. I can be very critical on certain things that AA do. One of it is the pricing. No one know how they determine the price. One day it can be so high and the next it cut price. mind you I travel tomorrow i pay top price. And its not cheap. The other thing is we get burn for last minute cancellation. At least with mas there is a choice. Well it all boil down to which one we like. We pay we choose. right.
Reply to this I think the above regarding refunds is a crock of sh*t. Air Asia clearly states in its terms and conditions that refunds are not offered on flights. For the price you pay AA is fine. We have used them a couple of times on our last trip and intend on using them for all internal Thailand flights on our upcoming trip. Their planes are fine. We never had the 'stampede' issue... and the flights were better than the one we experienced with fly 12 go!!
We paid on average $25AUD per flight. You can't complain about the price. So what if it runs late every now and then or there is no seating allocation!
There are many other airlines I would avoid... and all companies have flights from hell.... the worst flight I have ever had was on Singapore Airlines!
OP, go with Air Asia. They are great for the money ( and this is coming from someone who has a morbid fear of flying!!!)
Reet xx
Reply to this Hi Reet,
Crock of money? Indeed. I know you don't know me, but I'm a little bit short of cash. Might I please have US$50? Ridiculous? Not according to your reasoning, because apparently you wouldn't think twice about giving Air Asia around fifty bucks of airport taxes/fuel surcharge etc - money that is rightfully yours - because it is in writing. At least I had the courtesy to put it in writing AND ask politely. Thank you for your generosity in advance.
CC
http://airasiaannus.blogspot.com/2007/11/part-ii-shhhhh-press-release-or-when.html
Background ..............................
Shhhhhh! AirAsia will refund
airport tax on unused tickets
KUALA LUMPUR: AirAsia passengers who did not board their flights will be refunded on airport tax but not on fuel surcharge. “AirAsia is a low-cost airline and the bulk of its ticket sales are purchased online, some for even 11 months ahead of the traveling date. “Due to the high volume of passengers, it is not easy for us to track the number of no-show passengers,” said its executive vice-president (commercial) Kathleen Tan in a reply via e-mail. The airline advises passengers who want to claim any refund to contact its guest support team at
(from 9am to 6pm daily) or by e-mailing to guestsupport@airasia.com. “But our policy on no-refund on the fuel surcharge remains unchanged,'' Tan added. On the reduced airport tax, she said AirAsia's online booking would reflect the new rates from June 1. “We are happy with the reduced airport tax. However, we believe that it could be lower. As we do not want to burden our passengers, we hope that cost will be exempted totally,” she added. http://thestar.com.my/news/story.asp?file=/2007/5/27/nation/17848468&sec=nation
Kathleen Tan and her assertion that due to the high volume of passengers, 'it is not easy' for Air Asia to track the no-show passengers ... to return their money. So, do nothing!
I'd like to offer Kathleen some advice, even though I'm not an IT guy. In my experience when a person arrives at your check-in counter, a staff member enters those passenger details into your computer system, right? And when that passenger booked his/her ticket, you sent them an email itinerary, yes? Subtract the number of cattle that didn’t go up the chute, by those that did! Voila! There you have it - you might then inform absentees via that email that you have their money - direct debit!
No? Why?
This refund-revelation - was Air Asia's response to, rather than offered - comes courtesy of The Star. Try to find the article without clicking the link below. Try to find any announcement! I checked Air Asia's terms & conditions - the fine print and the even finer print. I've missed a few flights with AA - and nobody ever called me and offered to return my money. They must be 'babysitting' a lot of cash. All in it amounts to about US$50 per passenger per missed flight. 99%!o(MISSING)f my fellow pushovers never thought to claim. Factor in the menagerie of extortionate penalty charges - anything from ludicrous amounts on excess luggage to charging disabled passengers $US5 to use a wheelchair and a dozen punishable offenses. Shameful.
This isn't misrepresentation. What is it? I mean, what would you classify it as? Let's say a bank - Your Trusted Bank - concocts the excuse that its infrastructure is incapable of performing a simple task of keeping a record of its accounts. Sure, it's a baseless claim in an age where computers can land an aircraft. Instead of rectifying the situation, when pressed you make an inane statement to the media that 'it is not easy' returning the customers' dosh. So, what do you do? It's quicker to pocket the money - for safekeeping mind. There is a word for this ...
The onus to discover that their property is unaccounted for is on Trusted Bank's customer. As luck would have it, one in a thousand notice their money is missing. Naturally they are entitled to have it back. But first they'll get the runaround. Has he got ID? Does he have the statement? Keep him waiting on the phone, then disconnect the call. When he calls back, he gets another 'customer support' member- start the story again.
Now, let's try the same with Trusted Air Asia. I cannot see Air Asia's Kathleen furnishing us with the figures of how many suckers don't claim, but we'll fire her off a note. Instead of discovering the Trusted Bank skimming off the top, where you'd immediately close your account and maybe even have a chat to the constabulary, Air Asia's official line is they can't find you easily. I guess they just keep your money, until it comes to you in a dream.
But somehow Air Asia's crap service has led to this one limp excuse I keep reading over and over on many travel-related forums where legions are people are dissatisfied, when Diane Dimwit or Dwayne Pimplepot pipe up, "Orrr, yeah, but you get what you pay for." That is a US$50 sack of horse manure. That attitude must have leased another five jets.
The new Causeway Co-Operative team are taking over the Fly Air Asia? Not Me reigns . Why Causeway Co-Op? It's an easy one, roughly half the disgruntled are in KL and the other half in Singapore. The blogging thing is second nature to them - as is law, finance, marketing and other forms of prostitution - and they make my teeth look blunt.
In so many instances of people being completely dissatisfied - I have a dossier three inches thick - people just say they get nowhere with "Guest Support" and they give up. Then there are the few that sharpen the aforementioned fangs. Any 'service' oriented business expects certain levels of attrition, 99.9%!o(MISSING)f complainants will give up anyway. The problem with that theory? They see the remainder, the vocal minority, as being as effective a Peter Finch screaming 'I've had enough and I'm not going to take it anymore!!' out of his window, not blogging.
The case-file or case-disc is a living, breathing thing. Let's hear from anyone who missed a flight and didn't miss their money until they read this today - and particularly anybody who has had difficulty getting what is rightfully yours from those to which it does not belong.
I have a great friend from Singapore who must miss more flights that he makes. I'm seriously talking in the hundreds. You're not going to have a boarding pass, of course. You've got a diary, emails that are easily searched and grouped, and your credit card receipts. Let's say it amounts to $50, $100 or $1000+. More people that spread the word the better.
While the airline industry over in Europe is getting its house in order, Air Asia might like to occupy the vacancy that is on the next step up the ladder ... and the step above that ... climbing huffing and harking until it gets its act together.
Malaysia's Pride makes Aeroflot look
sexier than Singapore Airlines.
http://www.airasia.com/site/sg/en/pressRelease.jsp?id=2e904cf7-c0a8c85d-177e6b40-524d7ed0
- Air Asia press release, screen-cap from AirAsia.com website Nov 25th ‘07
http://news.bbc.co.uk/2/hi/business/7091950.stm
- BBC article
Reply to this One thing I really hate AirAsia is their on time schedule. It's never really on time except during peak season like end of year or middle of year.
It' just like buses - waiting for the flight to be full - only then they fly. About safety - I think they had improved further more they have brand new airbus now operating almost all of the routes they serve.
Reply to this 
