Darren works at the airport information desk at Heathrow’s terminal 3. He’s 31, tall, handsome and polite. His job is to direct people as far away as possible from the terminal 3 information desk, thus minimizing the lengthy cue that seems to constantly replenish itself. When he is unsure of an answer to traveller’s questions, which is most of the time, he directs them across the terminal to Susan, who is the terminal’s lone courtesy clerk. Susan’s job, as far as she is aware, is to smile and point her fingers in various directions. Inadvertently, followers of
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