The Toyota agent opened at 7.30 am, so Ian and Chris were there promptly. The Service Manager, Johan Cloete, dropped everything and gave Ian his full attention. Ian explained that his gearbox had been growling odd noises for some time now and he desperately needed expert advice. He took Ian for a test run in the car, over quite a distance, but could not hear any strange noises whatsoever - (“Sorry Dr, it isn’t actually hurting at this moment”). The car was hoisted high and all sorts of people examined all sorts of places underneath - with the engine running, in
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