We've all had an unhappy experience when traveling due to poor customer service. Have you ever taken the time to formally complain?
What was the situation?
What was the outcome?
Flying is rarely a happy experience, so let most things slide. However, when flights are cancelled I do make sure I get the maximum vouchers and often additional frequent flyer miles. The best benefits are for flights cancelled within Europe and between Europe and another continent. EU Regulation 261/2004 requires airlines to pay passengers up to 600 euros in addition to hotel and meal vouchers. On a recent trip where flights from Gatwick to Dubrovnik and from Brussels to Philadelphia were cancelled I received $1200.
I've had my share of unhappy experiences. For the most part if its a big corporation I don't bother complaining unless it was a luxury establishment; The complaint goes in some report and then straight to the round file.High-priced places, on the other hand, both care about their reputation and can afford to do something about it; I've gotten rebates on rates on occasion.
My worst experience was a serious issue where the mid-priced chain hotel blatantly ignored me. I called AAA, and they resolved it in about a week.
last year i visit Israel see many place my Israel Travel Agent help me lot
In response to: Msg #202831
I don't know for sure. The place was AAA rated, which means they are required to respond to complaints done through AAA. I got an apology letter from the corporate office and a refund.
We had a very unpleasant experience with local taxis in Barcelona a couple of years ago. We agreed on the price before the trip, but the driver took a very long route and demanded a much higher amount upon arrival! When we refused to pay this, he told us he would call the police. In the end, we had to pay him what he wanted. We didn't call the police or complain anywhere else, just decided not to deal with local taxi drivers anymore. Now, we book taxis/private transfers beforehand using some well-known and reliable services. For instance, we used this service when traveling from El Prat Airport last month - <snip>. The price was fixed and we paid it in advance, so there were no unpleasant surprises like that mentioned above.
[Edited: 2018 Apr 17 00:50 - traveltalesofawoollymammoth:258356 - No URL's allowed]
Travelling is pretty challenging. So many adjustments,fear that you might get lost, and sometimes you can also experience culture shock. But I'm always thankful to the people who helps me a lot although sometime we can encounter rude people, for example when you ask routes, they will just look at you and won't answer you or sometimes answer you but in a rude manner.
In response to: Msg #204601
I am grateful that we have had the opposite experience and people have gone out of their way to assist us when lost or confused.
Everyone of us had a bad experience during travels and it's something inevitable because it's part of the travel experience. And yea, complain if it's really a worse experience and ask yourself too if it's worth to complain.
I do agree with Stace Humphrey's opinion. That's just what it has to be, travel is truly challenging.