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Unhappy Travel Experience

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Do you take the time to complain?
21 months ago, October 29th 2017 No: 1 Msg: #202732  
We've all had an unhappy experience when traveling due to poor customer service. Have you ever taken the time to formally complain?
What was the situation?
What was the outcome? Reply to this

21 months ago, October 29th 2017 No: 2 Msg: #202736  
Flying is rarely a happy experience, so let most things slide. However, when flights are cancelled I do make sure I get the maximum vouchers and often additional frequent flyer miles. The best benefits are for flights cancelled within Europe and between Europe and another continent. EU Regulation 261/2004 requires airlines to pay passengers up to 600 euros in addition to hotel and meal vouchers. On a recent trip where flights from Gatwick to Dubrovnik and from Brussels to Philadelphia were cancelled I received $1200. Reply to this

21 months ago, October 31st 2017 No: 3 Msg: #202762  
B Posts: 1,944
I've had my share of unhappy experiences. For the most part if its a big corporation I don't bother complaining unless it was a luxury establishment; The complaint goes in some report and then straight to the round file.High-priced places, on the other hand, both care about their reputation and can afford to do something about it; I've gotten rebates on rates on occasion.

My worst experience was a serious issue where the mid-priced chain hotel blatantly ignored me. I called AAA, and they resolved it in about a week. Reply to this

21 months ago, November 1st 2017 No: 4 Msg: #202778  
last year i visit Israel see many place my Israel Travel Agent help me lot
Reply to this

21 months ago, November 5th 2017 No: 5 Msg: #202831  
In response to: Msg #202762

How did AAA assist you? I've never thought about contacting them for this type of issue. Reply to this

21 months ago, November 6th 2017 No: 6 Msg: #202873  
B Posts: 1,944
In response to: Msg #202831
I don't know for sure. The place was AAA rated, which means they are required to respond to complaints done through AAA. I got an apology letter from the corporate office and a refund. Reply to this

21 months ago, November 6th 2017 No: 7 Msg: #202885  
In response to: Msg #202873
I didn't know that....thanks for the tip. Reply to this

16 months ago, April 16th 2018 No: 8 Msg: #204559  
We had a very unpleasant experience with local taxis in Barcelona a couple of years ago. We agreed on the price before the trip, but the driver took a very long route and demanded a much higher amount upon arrival! When we refused to pay this, he told us he would call the police. In the end, we had to pay him what he wanted. We didn't call the police or complain anywhere else, just decided not to deal with local taxi drivers anymore. Now, we book taxis/private transfers beforehand using some well-known and reliable services. For instance, we used this service when traveling from El Prat Airport last month - <snip>. The price was fixed and we paid it in advance, so there were no unpleasant surprises like that mentioned above.

[Edited: 2018 Apr 17 00:50 - traveltalesofawoollymammoth:258356 - No URL's allowed]
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16 months ago, April 23rd 2018 No: 9 Msg: #204601  
Travelling is pretty challenging. So many adjustments,fear that you might get lost, and sometimes you can also experience culture shock. But I'm always thankful to the people who helps me a lot although sometime we can encounter rude people, for example when you ask routes, they will just look at you and won't answer you or sometimes answer you but in a rude manner.

Reply to this

15 months ago, May 5th 2018 No: 10 Msg: #204722  
In response to: Msg #204601

I am grateful that we have had the opposite experience and people have gone out of their way to assist us when lost or confused. Reply to this

14 months ago, June 21st 2018 No: 11 Msg: #205084  
Everyone of us had a bad experience during travels and it's something inevitable because it's part of the travel experience. And yea, complain if it's really a worse experience and ask yourself too if it's worth to complain. Reply to this

13 months ago, July 2nd 2018 No: 12 Msg: #205150  
I do agree with Stace Humphrey's opinion. That's just what it has to be, travel is truly challenging. Reply to this

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