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Getting your camera fixed on the road??

Have you any experience of getting your camera fixed on the road so it didn't eat into time and budget? Please help!
14 years ago, January 29th 2010 No: 1 Msg: #101537  
I bought my Panasonic TZ6 in October before this leg of my journey and have been generally delighted with it. However, it decided to develop a focusing fault on the great wall of China!!! grrrrr!! I'm now obviously thinking that at home some guy would do the slow head shake, tut and tell me that it has to go back to the manufacturer for an indeterminate amount of time - nightmare!

Has anyone experience of getting things fixed while on the move? Certainly under warranty or do you just suck up the cost and hit a shop somewhere?

I head to Shanghai next but the following week I'm in Osaka Japan where this thing was made ... do you think head office would appreciate the visit!!? Reply to this

14 years ago, January 29th 2010 No: 2 Msg: #101636  
B Posts: 5,200
Hopefully you can always afford another camera - but when will you be going back to the great wall?

For me - having a camera is one of the most important aspects of my travels - so I'd try to get it fixed as soon as possible - and if it doesn't look like this is a good option - get hold of a new camera.

If under warranty you can send it in - and get it sent back to an address back home - fixed. You might not see it for months - but think of the photos you'd have missed if you'd waited for the manufacturer to fix it. Reply to this

14 years ago, January 29th 2010 No: 3 Msg: #101672  
Cheryl, I hope you can swing it buy a new one! I have experienced that same disappointment, when our camera stopped working while in Paris! I tried to rationalize that I already had good photos, and hopefully would return one day....But we came to our senses and searched out a camera store! We sent the inoperable camera back to the USA and upon it's return we had 2 cameras! nice to have a backup, for the last 10 months abroad. I am now without a camera, I jumped over board after our puppy jumped off the moving boat - but didn't think to leave the camera on board! (I left the second camera out in the rain) But life back home doesn't warrant rushing out to buy a new one...
Reply to this

14 years ago, January 30th 2010 No: 4 Msg: #101743  
Thanks for your responses guys and I was figuring that to buy a new one would be essential! At least I'm in a land of technology just now .... will suck up the cost I guess ... you should've seen the mail I wrote to Panasonic though ... there's at least a decent amount of grovelling already coming back from them!! Reply to this

14 years ago, January 30th 2010 No: 5 Msg: #101786  
CHERYL---I write this as a person who was a photographer. Your camera , the TZ6 by Panasonic, is a good entry level camera, easy to use and easy to carry. It is not a camera that the average photo store can repair. It will almost always need professional attention and that may mean sending back to a Panasonic repair center. That time is usually very slow. Finding a shop that is expert enough and has the proper repair equipment and parts would indeed be a rare find. Your camera if still under warrenty is certianly worth repairing. The price level has now gone to just over $200 at some locations. Be sure and take a look at your warrently papers and follow those instructions to get it repaired. Having more than one camera is good. I have lost count on the number I have. Shop around and get another camera as soon as you can. Don't miss some exciting pictures of your travels. You can't duplicate what you have missed yesterday. I don't know what country you are in, however here in the US there are many excellant small cameras that you can purchase for less than $200 and in some cases you might even find one for a $100. I found cameras in Hong Kong and China costing more than in the US. Good luck. Have fun and take lots of pictures. Reply to this

14 years ago, January 31st 2010 No: 6 Msg: #101858  
Bill, thanks for your comments! Yeah, I stumped up the cash for a new one. I stuck with Panasonic as I didn't fancy trying to read Chinese instructions for anything else (that's where I am just now) and from everything I've read problems are pretty rare. It's a slight step down to a ZR1 but the price was bearable. I'd spent some time drooling over better cameras and making my TZ6 my 'point and shoot backup' but figured that it just wasn't the right time nor had I done any proper research. My TZ6 is still under warranty so I'll get it sorted that way.

At least I'm back in business though! Went to Harbin Ice Festival last night and got tons of shots, feel like I no longer have my arm cut off!!

Thanks again for your advice!

Cheryl Reply to this

14 years ago, February 16th 2010 No: 7 Msg: #103868  
hey all! Well I know we always comment on the bad times but sometimes there's good news too. Just a quick post to say how entirely impressed I've been with Panasonic in addressing this problem!

I sent an email just a few days after my last post. I received a reply within 24hrs from the UK office which was helpful but said sadly I would have to go through contacting the country I was in. I replied that I would do that but unfortunately I coudn't read the Japanese or Chinese sites (!) and asked that I was provided with a contact point in Japan.

I received an email within a day or so from the Japan office apologising sincerely for the problems, offering to courier me a replacement camera that I can use until I return to the UK and they'll post me mine back fixed.

So there you go, a good news moment!!

Cheryl Reply to this

14 years ago, February 16th 2010 No: 8 Msg: #103876  
Cheryl----You got fantastic service from Panasonic. With those kinds of replies I think I'll take another look at Panasonic. Have a great trip. And thanks for your update. Reply to this

14 years ago, March 6th 2010 No: 9 Msg: #105867  
Hi Cheryl

I've had some bad luck with cameras on my travels over the past 12 months - that's a bloody understatement!

Anyway, in self-pity I thought I'd write about it. It covers a history of breakages, repairs, the inexplicable, warranty rubbish and ultimate salvation (through lying)!


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