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Published: January 6th 2011
Tuesday had been designated ‘caravan tyre’ day - we had agreed to meet David and Daphne at Grant’s house at 10am and Daphne and I were to be dropped off at the huge Westfield shopping centre at Doncaster whilst David, Graham and Grant would go to the tyre place in Box Hill that Grant uses. At about quarter past ten I phoned Daphne’s house in the hope that there would be no reply but alas she answered – they were, as usual, running late. In the event, Grant felt poorly that morning so Daphne and I were still dropped at the shopping centre and Graham and David went back to the caravan park to get the tyres off Sweetie that needed replacing.
Graham had a nasty shock when he couldn’t get the boom gate to work with our allocated code and when he went to the office there was a note on the door saying ‘back in ten minutes’! Brilliant!! When someone eventually turned up they said the computer would have put an automatic stop on our code because it suggested we owed some money – what wonderful customer relations!! As far as we were concerned we were fully paid
up until well into next week. They grudgingly let the car in on the understanding we would go and sort it out later and David and Graham collected the spare wheel with the shredded tyre and then jacked up the caravan to remove the other wheel on which the tyre was to be replaced. So finally they went off to a nearby Kmart tyre depot which had given us a quote a few days earlier. Alas, today they didn’t have any suitable tyres in stock but could get some for later in the day! They suggested another depot a few klms away but they didn’t have any suitable tyres either. So the boys eventually went back to Kmart, left the two wheels and arranged to collect them at about 5:00pm – oh well the best laid plans and all that! Daphne and I were picked up outside the shopping centre laden with bargains – at least we thought they were bargains!
David wanted to get on with some work he was doing for Grant so we dropped him off and agreed to collect him again at about 4:30pm. We then went to the Pines shopping centre for lunch. After
that we drove to Warrandyte and had a relaxing stroll along by the river. We went back to the CP to sort out why they thought we owed them money. When we had first arrived before Christmas there had been a few complications over the nature of the booking which had included some nights in “storage” because the park was, so say, fully booked over Christmas. Fortunately that coincided with when we had arranged to stay with Daphne. In the event spare sites had become available because of cancellations and they had encouraged us to change sites so that we didn’t have to move the van into storage. Also we decided to join the Family Parks group because we would get a discount and would easily recover the membership fee of $40 over time and would immediately get a discount of $20. Confused? So were we! We paid them over $500 in total and thought it had been sorted out long since. So we were both amazed and annoyed that their computer said we owed $81! The manageress stared at the screen for a good 20 minutes but couldn’t come up with an explanation and seemed to be quite taken
aback that we were so annoyed. In the end commonsense prevailed, she apologized and said she would alter our balance to show a zero account and produced a revised statement. We did laugh at the huge wall poster behind her that said ‘when you enter the park you are not our customers you are our guests etc etc – ha ha! This was not a good advert for the Family Parks chain of caravan sites. If pressed we would have other complaints about aspects of this park but it suits our purpose to be here.
After all that we needed a cup of tea and as Sweetie was still precariously balanced on two car jacks we went off to the garden centre opposite the caravan park. That wasn’t completely stress free either as I ordered what I hoped would be a more or less sugar free portion of fruit toast only for it to come smothered in icing sugar! But to be fair they were very happy to replace it and it was very nice. We picked David up from Grant’s, left Daphne there and went to see if the tyres had been replaced – no – but they
did them while we waited. They were good quality tyres but now they needed to be put onto Sweetie and that proved quite difficult as they seemed to be bigger tyres than the ones that had come off. That meant Sweetie needed to be jacked even higher but that was soon achieved. David was very resourceful and took the brunt of the wheel “manouvering” and between them they soon had two new tyres on Sweetie and a good quality spare tyre. I helped by taking photographs!!!
We went off back to Grant’s to collect Daphne as she had invited us to her place for supper but in the meantime Grant had asked her to stay for tea so we left David there and went back to a now stable and hopefully roadworthy Sweetie for a sandwich.
Many thanks to David for helping us with what would have been an almost impossible job for us to cope with on our own and thanks too to David, Daphne and Bert for buying them as our Christmas present - good on you all!!
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