I booked a tour package through the Andale Mexico website and paid it through a wire transfer to their bank account. I received an email two days before my trip saying that the owner Frank Lehmann is in jail and they cant complete the agreement. I asked for my refund and they said I had to wait until the owners out of jail. It has been 3 weeks already and so far nobody answers the phone at the company, and the website says temporarily unavailable. I already submitted a complaint to Profeco. Does anyone have any info or idea how to get my money back?
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