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APT TRAVEL of Hanoi

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Topic Type: Tour

APT TRAVEL of Hanoi is best avoided due to their disregard for the safety of their customers

Msg: #1 87 weeks ago, April 29th 2008

APT TRAVEL of Hanoi could have cost us our lives. APT TRAVEL of Hanoi have no concept of their obligation to guarantee the safety and welfare of their paying customers.

Before we tell our nightmarish tale, please know that we dealt happily with APT and enjoyed their various tours in 2005. They were a small company then, but expansion, growth have caused them to ignore quality, safety, efficiency, etc. We are more disappointed with them than angry.

We started to have reservations about APT after we did the Tam Coc tour. It was bad enough that the guide spoke incomprehensible English, but he caused a group of 20 to wait around over an hour in a hot car park in Hoa Lu while he took a group of three tourists on a pushbike ride from Tam Coc to Hoa Lu. We were inconvenienced so that APT could make a few dollars more.

We took the 3 day/ 2 night tour of Halong Bay on 16 April, ‘08 and hoped it would be as glorious an experience as it had been nearly three years before. I couldn’t help but notice the bald tyres on the bus that was to drive 175 km. from Hanoi to Halong City, where we were to catch the boat to Catba Island via a lot of beautiful scenery and a visit to a cave. The Tour Guide seemed a pleasant enough young man who spoke quite good English. When we approached him and said we were concerned that we were the only members of the tour group with luggage, as we were to have 2 nights at a Catba City Hotel…and were we on the right boat?. He assured us all would be well. We suspected something was not right at all when we sailed into an isolated harbour with no houses of any sort about. The Guide walked us to what seemed a public bus that was already full. The Guide had said that we were at the “ Old Harbour” 30 km from our hotel....and that this was the LAST BUS of the day. We made it clear that we were willing to stand, but the bus driver refused, and when we attempted to enter the bus, we were forcefully shoved off. Throughout all of this, the TOUR GUIDE SAID NOT A WORD. “Xe Om”, motorcycle boys & men who make their living transporting pillion passengers, then besieged us. They demanded an extortionate fare. In the meantime, the Tour Guide just walked away, ignored us when he called to him, pleaded with him for some rescue, and calmly got back on the boat and returned to Hanoi. He had a mobile phone but did not use it. WE WERE ABANDONED to a grasping mob that spoke no English.

We waited an hour and a bit in the vain hope that the Guide had phoned for help once aboard. At 5pm we realised that we would have to pay two Xe Om and pray we got to the hotel in one piece. This was no straight, flat road. Luckily there was no traffic, and the visibility was endless. There was, of course, another snag: we had no idea which hotel it was. We had left it all to APT to get us from A to B to C, etc. Thus, a hair-raising hour later, we set out to find out the name of the hotel. The manager of the SUNSET HOTEL was so upset at hearing our sad story (for it was here that the Xe Om dropped us off) that he set out to find out which hotels APT employs after first trying to ring the APT office in Hanoi. Within 15 minutes we were in our hotel room.

We let the local APT agent know of our plight, and he said he would phone Hanoi. We decided to just enjoy the rest of the tour and deal with the situation when we returned to Hanoi. But APT was soon at it again when it let down a whole busload of tourists including us by having them swelter for 175km in a clapped out bus with no functioning a/c and with few windows that could be opened. Once again bald tyres.

We were staying at the APT Hotel (which we found good value with excellent staff), and we expected a rep. to await us with an apology and the return of the money spent on the Xe Om. No such thing. We had to phone them, and APT thought it was some generosity on their part to repay us. We tried to get across that the Tour Guide had a responsibility for our welfare & safety, that he had various options for helping us but chose to abandon us. Talk about “what if”s”: what if we had had more baggage, not enough money, had had an accident on the bikes, been robbed, murdered, etc. The response was a blank look. Once APT had our money, they, and they alone, determined their responsibility.

THUS, if you value your health & safety, avoid APT like the plague. In Hanoi there are hundreds of places to buy tours. They are ticket sellers, not tour companies. It is important to ask the name of the Tour Company before booking. If the answer is APT, ask for another company, and there are dozens of them.

Please contact us if you want more info.
[Mel removing email address. Posting email addresses is against the forum rules. Members can contact you via the private messaging sytstem.]
Robin & Stuart

[Edited: 09:27 - Mell ]

Tri Dung

Pham Tri Dung
Post Count: 1

Msg: #2 81 weeks ago, June 13th 2008

it's horrible! Also working as a tour guide, I comprehend the unfair attitude you suffered. An apology is not enough for you! I dare not apology to you as a vietnamese person after reading your story. Advice your friends to book in good tour companies such as Indochina Travel, Bufalo Tours, Exotissimo Travel Agent, Handspan Travel, Kanguroo Café, ODC Travel... if they still want to visit our country.

Ageing Hippy

Stuart
Post Count: 13

Msg: #3 81 weeks ago, June 13th 2008

Thank you for your kind words. We have visited VN twice, "05 and '08, for a total of 5 months, and APT Travel alone provided us with a bad experience. We did not allow this experience to spoil our enjoyment of your beautiful country. We will return in '10.

No, APT has ignored our request for resolving this business. If they want to make amends, they know where to find us.

Thank you,

Robin & Stuart

blonk

Scott Hutchison
Post Count: 94

Msg: #4 81 weeks ago, June 13th 2008

Thanks for the Tip, reminds me of some hellish trip we had once ourselves.

We will be doing the Hanoi to Halong thing in 4 weeks time, however we will be staying away from APT the entire month we are in Nam..!!

Ageing Hippy

Stuart
Post Count: 13

Msg: #5 77 weeks ago, July 8th 2008

Good for you, Blonk. Have a great time. Be sure to get all the Halong Bay tour details down in writing. APT are not the only sharks around!!

R&S

Lee Hui

Lee Hui
Post Count: 2

Msg: #6 15 weeks ago, September 17th 2009

Hi,

I know that some good Agents in Hanoi like ODC Travel, Handspan, SouthPacific Travel, they setup Halong Bay tours very good. and your reviews on other Forum like Tripadvisor, TravelPod, TravelFish are not bad.

You can read more detail on their websites.

Good luck!

Cherly

nguyen thu ha
Post Count: 11

Msg: #7 14 weeks ago, September 24th 2009

another apologize from Vietnamese. It's so regret that you have to pay in Vietnam. but I hope that you will come back

scma

scott marshall
Post Count: 3

Msg: #8 11 weeks ago, October 13th 2009

Hi,

Thanks for your report which I've read with keen interest. We're planning our trip this Nov and would be grateful for any coming tips.

Ageing Hippy

Stuart
Post Count: 13

Msg: #9 11 weeks ago, October 13th 2009

We are planning another trip to Vietnam, and sbtour <snip> seems to offer the best deal. But avoid APT and check to see that any tours you book are not actually conducted by APT. They operate via the many travel agencies in Hanoi.

Robin & Stuart

[Edited: 07:01 - Rat on the Road - No email addresses on forums please]

Leewubi

Lee Bi
Post Count: 1

Msg: #10 8 weeks ago, November 5th 2009

You should try <snip>. I have just finished Halong Bay Trip with them. It was very funny

[Edited: 10:39 - Mell ]