Only Robbed Once - N.E. Brazil November 21, 2007 - Jan 9, 2008 First I must talk about my flight over with American Airlines - it was a love, hate, love, hate relationship. Fantastic first impressions were made as I was whisked through check-in procedures at the Vancouver airport, never having experienced a quicker and smoother process. Within 5 mins I was at my boarding gate. However, my opinion was quickly changed when I reached the Miami airport after a 2 hr. departure delay in Dallas. The Miami airport bathrooms were disgusting and the customer service was extremely poor. For those of us that missed our connecting flight - no-one met us and after waiting around for assistance for ½ an hour, the assistance was atrocious giving me the impression that customer service was secondary. I ... read more