We're not just hotel front desk agents - we're concierge, salespeople, personal assistants, travel agents, bankers, security guards, bellhops, translators, critics, maintenance, therapists, and mail-people. These are the cold-blooded, hilarious, tragic, true, and often ridiculous tales of my experience working at a hotel. For everyone's sake, the names, places, and times of the following stories have been altered to protect identities. Visit my full website at http://coldbloodedhospitality.blogspot.com/... full info